Everyone at Preferred is fabulous to work with.... they are always happy to see me/us and understand what is needed to keep our cars running well. Truly professional in all aspects of their business. I trust that everyone has my best interests in mind as they manage the repairs, tune-ups etc on our automobiles. The shop is kept clean and neat, so you feel and see that they know what they are doing! Communication is fantastic. We feel we have friends at Preferred!!!