Gilroy Auto Repair

What can I say?....Five star service again! I continue to be impressed with their diligence in providing excellent service and quality repairs. Thank you Preferred Auto!

Once again, you correctly diagnosed the problem with my car, and promptly fixed it. It is running great, and the air conditioner is efficiently producing cool air (especially appreciated during these hot days in Gilroy!!).THANKS!!

Great service, with a quick turnaround. Always use them for all my car service needs.

Always great service! Been taking our cars there for years.

I highly recommend this place if you're into great service and honest people. This place will get all of my business for all of my cars, no matter what I need done on them

This shop is awesome, the girls in the front are awesome, the techs are awesome, and its a place that understands..thanks very much. The Robinsons

I took my van in late on Friday. Sarah and David were professional and courteous. My van was done before their shop closed. The place is clean. The people are kind. I highly recommend Preferred Automotive especially since they go that extra mile to get the job done as quick as possible without sacrificing quality. My van had a worn or cracked transmission pan gasket according to another shop. That other shop couldn't fix it. So I called several places in Gilroy. I am glad I got it right with my first auto repair shop in Gilroy!

I continue to depend on David's crew for honest & dependable service for my Camry (270K miles on it due to diligent maintenance). They will not recommend any service or repair that is not needed.

I can't explain how happy I am that I found Preferred Automotive. My BMW broke down so after reading the reviews I towed it there. I had some work that I had been putting off so I had them fox it all. Belt and pulley assembly, window regulator, ABS sensor, temp sensor. They called me along the way keeping me informed. When the car was ready they called right away. They also had the car cleaned for me. The biggest thing to me was that I never once had to call them for an update like all the other shops or dealerships I have dealt with. They left me a voicemail a week after wanting to see how the car was running and I just received a hand written letter thanking me. Just good old customer service.

We were traveling and our truck started having brake problems. Not being from around the area we didn't have a mechanic. AAA recommended Preferred Automotive. After being towed there we found out that AAA failed to mention that they closed in an hour and were not open the following day on weekends. The ladies in the office were extremely friendly and made my kids feel at ease even baking cookies for them. Sarah let us know that they would probably not be able to do any work until Monday since they were closing for the weekend however they still put the truck up on the racks and briefly diagnosed the problem for us for no charge. Sarah also recommended hotels and restaurants for our family while we wait for the other auto shop to fix our car. Although we didn't have work done and I can't rate the auto work, the office staff and mechanics are all extremely friendly and helpful and seem like very honest people. In addition, the auto shop is very clean and well maintained. Thanks Sarah and staff for making our bad day a little better!