Update on mom's new (old) Toyota: after Preferred Automotine identified 7 mechanical problems that should have been corrected before the car was offered for sale, we took it back to Capitol Volkswagon for repairs, along with the findings on the printout from Preferred. They did, in fact, actually correct, or attempt to correct all of the problems. Not having much faith, after our first bad experience, I returned it to Preferred to give it a second look. The one remaining problem, tires were not balanced correctly. Rather than return to Capitol Volkswagon, I just had Preferred balance the tires, and they also suggested that the new rear tires be swapped to the front. I would rather pay Preferred to do the tires, rather than return to Capitol for free repair. At least I know it was done right. All's well that ends well!