Staff is very professional and knowledgeable. No unwanted surprises from the team, they kept me informed about the status of my car's service/repairs and the service was done right! We recently moved from West San Jose to Gilroy and had -up to now- taken my wife's 330i and my z4 to our regular shops in the Cambell area. Finding Preferred Auto is excellent, we have a good shop we can trust...locally!