From owner David to office staff; to the repair personal in the service/repair area; they are top-notch. Always very pleasant, courteous and informative regarding repairs. David makes every effort to make your visit to the shop very pleasant; service is done in the alotted time; if there is an un-for-seen problem, David calls you right away to explain the situation. what it entails and the added cost. I Can't say enough about Preferred Automotive; I have recommended the shop to several friends; and have heard nothing but praises for the ex-perience they had.Thank you Preferred Automotive for continued excellent service and customer satisfaction. Thank you; Natalie Haugaard