Great service as usual. I was on my way to the shop when my car broke down so I called and Preferred Auto arranged for a local tow truck to come haul me in (the whole last mile I had to go - drat, I was so close). It took a about ten minutes for the tow to arrive rather than the normal hour or more waiting for someone like AAA to show up - that was great! I not only got a running car back but a freshly washed car too boot!